Help your customers help themselves with a Tier 0 support system designed to support large volumes of enquiries with effortless interactions.
From quick answers to FAQs to more individualized support with conditional replies and personalization, your customers will be able to find the answers they need 24/7 in their preferred language.
Imagine an automated support system that contained all of your organisation's institutional knowledge, available at the touch of a button. Onboard staff efficiently, decrease time to resolve queries, and improve productivity with a system that provides accurate, up-to-date information to contact centre staff.
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Based in Auckland, New Zealand, the ElementX team has been providing accessible AI solutions to businesses around the world for over 10 years. With roots in consultancy and experience building bespoke AI solutions for enterprise businesses in healthcare, insurance, and higher education - we’ve dedicated ourselves to building tools that provide effortless experiences and drive tangible business improvements.
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Increase the number of touchpoints to increase retention
"The ElementX team were an invaluable part of Aimee’s success. Their expert guidance and can-do attitude, with fast implementation of smart solutions to any problems the project team encountered, make them one of the best business partners I’ve ever worked with."
"The team at ElementX have been instrumental in the development of Cove’s technology.We’ve found them to be incredibly bright, hard-working and efficient at getting the development work done to a very high standard."
"The ElementX team are creative problem solvers and are proactive in ensuring that potential risks are mitigated before they arise. They are detailed oriented and thorough in ensuring that software developments and assets delivered are consistently excellent, while also providing strategically sound technical recommendations for our business."
"The ElementX team were an invaluable part of Aimee’s success. Their expert guidance and can-do attitude, with fast implementation of smart solutions to any problems the project team encountered, make them one of the best business partners I’ve ever worked with."
"The team at ElementX have been instrumental in the development of Cove’s technology.We’ve found them to be incredibly bright, hard-working and efficient at getting the development work done to a very high standard."
"The ElementX team are creative problem solvers and are proactive in ensuring that potential risks are mitigated before they arise. They are detailed oriented and thorough in ensuring that software developments and assets delivered are consistently excellent, while also providing strategically sound technical recommendations for our business."
