Knowledge agents
Enterprise AI that finds the right answer, scoped to who's asking
Built into the systems and permissions your organisation already runs on, and production-grade from day one.
Trusted by enterprise teams in NZ and beyond
Find the right answer in seconds
Knowledge agents search across the systems your team actually uses (SharePoint, internal directories, project libraries, intranets, ticketing) and return the right answer scoped to what each user can already see. Built into your existing security model, not around it.
A knowledge agent built for the way your team works
Not a generic chatbot. A custom assistant that lives in your tools, respects your permissions, and learns what your organisation does.
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Plain-language access
Your team asks questions in their own words. The agent returns the right answer, the right person, or the right document.
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Real-time permission scoping
Returns only what each user is already authorised to see. No service accounts, no shadow permissions, no compliance gap.
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Native to your stack
Sits alongside SharePoint, Confluence, Slack, and your project systems. No parallel index that drifts out of date.
Built into your existing security model, not around it
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Permission-native
Uses each user's actual credentials in real time. Your access controls already define who can see what; we respect them, not work around them.
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Governance-ready
More than a decade of AI risk and compliance experience. Audit trails, model evaluation, and the discipline that comes from production AI in regulated environments.
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Your team owns the result
Documentation and capability transfer from day one. When the engagement winds down, your team runs what we built.
Inside Mott MacDonald's knowledge agent
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20,000+
staff served globally
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6 months
from prototype to organisation-wide production
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3x
increase in engagement from initial pilot to current
Mott MacDonald is a global engineering consultancy whose teams span nuclear, transport, and environmental infrastructure work. Their internal AI assistant integrates with Microsoft 365 and respects every existing permission in real time. It was the first AI system to pass Mott MacDonald's Change Advisory Board on first submission, and ElementX has since handed the codebase to Mott MacDonald's internal Group AI team, who now own and extend it.
More than a decade of conversational AI in production
Mott MacDonald is one Knowledge Agent deployment, shown in depth. We've built similar systems for organisations in education, insurance, infrastructure, finance, retail, healthcare, and government for more than ten years. The discipline is the same throughout: AI that reaches production, that respects your security and governance, and that your team owns after handover.
- Education
- Insurance
- Infrastructure
- Finance
- Retail
- Healthcare
- Government